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Frequently Asked Questions
When will Moon Pal Pre-Orders ship?
Moon Pal pre-orders are estimated to begin shipping out at the end of Oct 2020, into Nov 2020 via standard shipping. Pre-order products are generally susceptible to unforeseen processing delays, so we unfortunately cannot guarantee exact dates for Moon Pal pre-orders. We think Moon Pals are worth the wait and understand the trust you place in us with a pre-order purchase! Feel free to reach out to us at cx@moonpals.com for more information or additional updates as often as you like!
What is the return policy for Moon Pals Pre-Orders?
Due to the nature of a presale, we are unable to accept returns for pre-ordered Moon Pals. For any concerns, or to cancel your order anytime prior to shipment, you can reach out to us at cx@moonpals.com. Unfortunately we will not be able to cancel orders that have already shipped.
How much do Moon Pals weigh?
Between 5 - 6lbs.
Are Moon Pals machine washable?
We recommend regular spot cleaning for your Moon Pal. Occasionally, you can machine wash your Moon Pal on GENTLE, cool, and with like colors. Tumble dry low.
What are the dimensions of Moon Pals?
Moon Pals are 22” long and 16” wide. Their ears are 15” long. Their arms are 16” long.
How do you use Moon Pal?
Users find Moon Pals helpful for relaxation, focus, and sleep in a myriad of settings included, but not limited to, bedtime (especially as part of a bedtime routine), lounging (especially when focusing on reading), watching TV, scrolling, studying and doing homework, for passengers on car rides, dinner time, meditation, stretching, or visiting and conversation. Our favorite three positions for Moon Pals are hugging them tight, sitting on our laps, or draping across our shoulders.
Where can I find the research used to create this product?
You can find some of the research used to create Moon Pals under our Learn tab.
Where do Moon Pals Ship?
Moon Pals ship free anywhere in the contiguous United States. Using FedEx SmartPost, Moon Pals ship to every U.S. address, including P.O. boxes and military APO and FPO destinations. For an additional shipping fee, Moon Pals deliver to Alaska and Hawaii. Shipping fees for Alaska and Hawaii are calculated at checkout.
What is the fill made out of?
Moon Pal stuffing is made from polyester fiberfill. Moon Pals are weighted with non-toxic 100% virgin poly-pellets made with prime select grade polymers that are BPA free and odorless.
How long will Moon Pals last?
Moon Pals are made to be incredibly durable. With Proper care, Moon Pals will last many years. While your new Moon Pal may feel a bit stiff at first, the more you hug it, the comfier it will become!
Do Moon Pals require assembly?
Nope, each Moon Pal arrives ready to hug!
Do you ship to P.O. boxes and military addresses?
Yes! Using FedEx SmartPost, Moon Pals now ship to every U.S. address, including P.O. boxes and military APO and FPO destinations. For an additional shipping fee, Moon Pals deliver to Alaska and Hawaii. Shipping fees for Alaska and Hawaii are calculated at checkout.
Are Moon Pals Safe for Babies and
 Small Children?
While Moon Pals may be beneficial for older children ages 3 years and up, Moon Pals are not suitable for infants or toddlers under the age of 3, as a risk of suffocation could exist. Your safety is important to us! Always consult a physician and follow safe sleep tips furnished by the US Consumer Product Safety Commission. For more information, please visit https://www.cpsc.gov/safety-education/safety-guides/kids-and-babies-cribs/safe-sleepbare-best.
Will my pet like Moon Pals?
While your pet may be very interested in Moon Pals, we do not suggest sharing! Moon Pals are filled with weighted beads that could pose choking hazards for your pet. Save the cuddles for yourself and keep Moon Pals out of your pet’s reach.
Oh no, my Moon Pal has a tear!
While Moon Pals are durably crafted, strenuous wear could result in a tear. If your Moon Pal develops a tear, be sure to discontinue use immediately and keep away from children and pets. Moon Pals are filled with weighted beads that could pose choking hazards. Please contact cx@moonpals.com with any issues and we'll help you right away!
What if I just want a replacement 
or exchange?
Please email us directly at cx@moonpals.com with your inquiry, and we'll work it out! With proper use your Moon Pals should last for several years. Replacement products are eligible for exchange only if both the original packaging and the products inside arrive in good condition.