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Frequently Asked Questions
When will Moon Pal Pre-Orders ship?
Due to COVID-19, we conservatively advise you to expect your Moon Pal pre-order to ship 120 days from purchase — at least for the time being!

While we wish it were different, unfortunately we are not able to guarantee exact dates for Moon Pal pre-orders in this climate.

We know it seems like a long time, but we think Moon Pals truly are worth the wait! We understand the trust you place in us with a pre-order purchase.

Rest assured, our team is hard at work trying to speed things up! We ship to you from the USA and guarantee you'll receive your order 😃

You can always reach us at cx@moonpals.com for more information, or for additional updates as often as you like!
What is the return policy for Moon Pal Pre-Orders?
Moon Pals are intimate items created specifically for hugging and cuddling. In the wake of COVID-19, this means we are unable to accept returns for Moon Pals.

For any concerns, or to cancel your order anytime prior to shipment, you can reach us directly at cx@moonpals.com.

Unfortunately, we can't cancel orders that have already shipped!
How much do Moon Pals weigh?
Moon Pals weigh about 5lbs — perfect for hugging! 🤗 💜
Are Moon Pals machine washable?
Yes, Moon Pals CAN be machine washed!

Most of the time, we suggest regular spot cleaning for your Moon Pal but occasionally, you can machine wash your Moon Pal on GENTLE, cool, and with like colors.

Moon Pals weigh 5lbs and we recommend placing them in a full (but not stuffed!) load of sturdy things like towels or blankets.

You can also tumble dry low to dampness, then finish by laying flat to dry.

This way, your Moon Pal will stay fluffy and soft!

As a note, washing and drying do contribute to increased wear and tear of your Moon Pal.
Save for special occasions! 🛁 😊
What are the dimensions of Moon Pals?
Moon Pals are 22” long and 16” wide. Their ears are 15” long. Their arms are 16” long.
How do you use Moon Pal?
Users find Moon Pals helpful for:

- Relaxation
- Focus
- Sleep

They're ideal for a myriad of settings included, but not limited to:

- Bedtime (esp. as part of a bedtime routine!)
- Lounging (esp. when focusing on reading)
- Watching TV
- Scrolling
- Studying & Homework
- Car rides (for passengers)
- Dinner time
- Meditation
- Stretching
- Visiting & conversation

Our favorite 3 positions for Moon Pals are:

1. Hugging them tight
2. Sitting on our laps
3. Draping across our shoulders
Where can I find the research used to create this product?
You can find some of the research used to create Moon Pals under the "Learn" tab in our Menu! 😊
Where do Moon Pals Ship?
Moon Pals ship FREE anywhere in the contiguous United States!

Using FedEx SmartPost, Moon Pals ship to every U.S. address, including P.O. boxes and military APO and FPO destinations.

For an additional shipping fee, Moon Pals deliver to Alaska and Hawaii. Shipping fees for Alaska and Hawaii are calculated at checkout.
What is the fill made out of?
Moon Pal stuffing is made from polyester fiberfill.

Moon Pals are weighted with non-toxic 100% virgin poly-pellets made with prime select grade polymers that are BPA free and odorless.
How long will Moon Pals last?
Moon Pals are made to be incredibly durable!

With Proper care, Moon Pals will last many years 🤗 💜

While your new Moon Pal may feel a bit stiff at first, the more you hug it, the comfier it will become!✨
Do Moon Pals require assembly?
Nope, each Moon Pal arrives ready to hug! 🥰
Do you ship to P.O. boxes and military addresses?
Yes! Using FedEx SmartPost, Moon Pals now ship to every U.S. address, including P.O. boxes and military APO and FPO destinations.

For an additional shipping fee, Moon Pals also deliver to Alaska and Hawaii. Shipping fees for Alaska and Hawaii are calculated at checkout.
Are Moon Pals Safe for Babies and
 Small Children?
While Moon Pals may be beneficial for older children ages 3 years and up, Moon Pals are not suitable for infants or toddlers under the age of 3, as a risk of suffocation could exist.

Your safety is important to us! Always consult a physician and follow safe sleep tips furnished by the US Consumer Product Safety Commission.

For more information, please visit https://www.cpsc.gov/safety-education/safety-guides/kids-and-babies-cribs/safe-sleepbare-best.
Will my pet like Moon Pals?
While your pet may be very interested in Moon Pals, we do not suggest sharing!

Moon Pals are filled with weighted beads that could pose choking hazards for your pet.

Save the cuddles for yourself and keep Moon Pals out of your pet’s reach 😅
Oh no, my Moon Pal has a tear!
While Moon Pals are durably crafted, strenuous wear and frequent washing could result in a tear.

If your Moon Pal develops a tear, be sure to discontinue use immediately and keep away from children and pets.
Moon Pals are filled with weighted beads that could pose choking hazards.

Please contact cx@moonpals.com with any issues and we'll work together to fix it!
What if I just want a replacement 
or exchange?
Please email us directly at cx@moonpals.com with your inquiry, and we'll work it out!

With proper use your Moon Pals should last for several years. As a note, replacement products are only eligible for exchange if both the original packaging and the products inside arrive in good condition.